CreditSmart® Consumer Education
CreditSmart® provides a consumer perspective, messaging and collateral that are consistent, objective, and backed by a self-help, trusted information website.
CreditSmart® supports understanding and awareness around credit reporting and credit health more broadly, offering:
- A consistent voice for industry on credit reporting topics impacting Australian consumers
- Insights from industry experience on communicating with consumers
- Free resources for consumers to better understand their obligations & rights when it comes to their credit health
The CreditSmart® website covers various topics to help consumers take control of their credit health, including:
- Financial hardship Hub
- Comprehensive Credit Reporting
- Credit health basics
- Credit scores
- Credit Identity protection
- Buy Now Pay Later
CreditSmart’s Financial hardship Hub
CreditSmart’s Financial hardship Hub has been created to assist Arca Members in supporting their customers’ understanding of financial hardship assistance and the impact of financial hardship on their credit report – providing Members and consumers with easy to understand and consistent information on:
- Financial hardship assistance
- Financial hardship arrangements and the impact of an arrangement on a credit report
- Where to go for help and support
- FAQ’s around financial hardship arrangements