CreditSmart® Work Group - Meeting Change and Action Items

July Work Group meeting reschedule

Our next meeting clashes with our team travelling to Brisbane for our next free Member networking evening, so we will shortly send out an updated meeting request for 1st August. We look forward to seeing those who will be attending the evening, if you have not yet registered, there is still time to do so.

Easy-read Hardship fact sheets

We are currently finalising a revised version of the easy-read hardship leaflets. We will share these with the workgroup for discussion at our next meeting.

Feedback Request – Hardship Scripts

Thank you to the workgroup members who attended the Hardship Workgroup research presentation on 11th July. Click here to view the Arca Script Testing Research Findings presentation – This content is strictly confidential, so please don’t share it externally. If you need to share it internally, please keep the distribution to those who need to see it.

In terms of interpreting the slides (11,20), explanation below:

We asked respondents how they felt at three different points in the survey:

  1. Upon reading the scenario
  2. After hearing the verbal script
  3. After reading the follow up letter

When looking at the chart, the different parts are interpreted as follows:

  • Grey bar (Baseline ‘Upset’) is the % who feel negative emotions upon reading the scenario (step 1 above, i.e. prior to exposure to the verbal script or follow up letter).
  • Blue bar (Nett Impact After Verbal Script) includes:
    • % who feel the script has alleviated their negative emotions
    • minus % who feel the script has exacerbated negative emotions
  • This same interpretation holds when looking at the blue bar for the Letter, i.e. % who feel letter alleviated negativity minus % feel letter exacerbated negativity

By ‘negative emotions’ above, we mean feeling ANY of the following:

  • Anxious
  • Sad
  • Helpless
  • Distressed
  • Annoyed

LinkedIn

Don’t forget to follow CreditSmart’s LinkedIn page to stay up to date with the latest articles, updates and newsworthy topics we post each week: https://www.linkedin.com/showcase/creditsmartau.

Next Work Group Meeting

Our next workgroup meeting will be held on Thursday 30 May at 11am, agenda items and any related documents will be sent out prior to the meeting. If you have any items you would like discussed, please let us know.

We often receive requests for an overview of CreditSmart to ensure that the right teams are engaged in the consumer communication workgroups, and aligned with your internal priorities or project teams. This overview offers insights into our key drivers, value propositions, and customer services. Feel free to reach out if you have any questions.